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» FAQ


» How can I pay?
» What is the whole delivery amount?
» I want to change or return an item. What and how can I change?
» How will my money be refunded after returning the item?
» I paid by cash in advance but one or all the ordered items are not available. What happens with my money?
» When would I get the order and how would it be delivered?
» The size selection field doesn't show all sizes. What does that mean?
» Why is the item I ordered sold out?
» My order has not yet arrived. What can I do?
» Will my payment information secure transmitted and not accessible by third parties?
» You didn't get any e-mail confirmation, any item and any e-mail at all? You have general questions about your order?
» Why does my item look different than the pictures of the product at the homepage?
» I have forgotten my e-mail address or my password. What can I do?
» What happens if I'm not home when the delivery arrives?
» Why do I have to create an account?


1 | How can I pay?

In our store you can choose between the following forms of payment. Please note that the shipping rates depend on the payment options:


» Credit card

You can easily pay with the following credit cards: Visa and MasterCard.



The data transfer is encrypted by making use of a secure 256 bit SSL-transmission. We will first reserve the invoice sum from your credit card, i.e. we will not debit the invoice on the first place. We will charge your credit card when we ship your order. Of course, we will not debit your credit card in case of non-accomplishment.


» PayPal

PayPal is your reliable partner for secure and direct online payments. Payment with PayPal is as easy as e-mail, and the money is credited to the recipient immediately. For the buyer is always free!



You'll be taken directly to Paypal. There, you have to either register new or register with your existing login. After successful payment you will automatically returned to our shop. Please read the return line to wait! After the amount was credited to our Paypal account the goods will be shipped.


» Cash in advance

Pay easily by cash in advance. Orders are processed upon money receipt of transaction. The quoted delivery times are effective after receipt of payment in our account.

Buyers remitting from abroad shall bear all costs for the bank transfer, including the transaction fees incurred.

Transfer the sum to the following bank account and give your order number as the reason for payment. Please note the use of small and capital letters and avoid blanks:


Account owner: Blackriver GmbH
Bank name: Sparkasse Hochfranken
Account: 222025413
Bank number: 78050000

SWIFT: BYLADEM1HOF
IBAN: DE34780500000222025413



2 | What is the whole delivery amount?

Important Christmas note for international shipping:
Please place your order asap if you want your parcel to arrive before christmas. From experience we know that the shipping companies are overstrained in the christmas period and therefore the shipping CAN take longer as usual (not necessarily). We try everything that your order is delivered to the shipping company as fast as possible (1-2 working days). Delivery delays caused by the shipping companies are off our hands.

» Germany
All parcels are dispatched by DPD and Deutsche Post AG. With a weight of up to 50 g a compulsory contribution of 2.90&nbsp€. All other packages are provided with a fee of 3.90&nbsp€.

Our COD charge amounts to 5,00 € (which we will invoice) and must be paid directly to our delivery partner. Please note that COD as payment method is only accepted for orders within Germany.

Delivery within 1-4 working days in Germany.

» Europe & World
Besides Germany, we supply to the following countries worldwide.

Shipments outside Germany are subject to the import tax and customs duty regulations of the country of destination. Import tariffs and customs duties are raised by the corresponding customs office and shall be borne by the consignee. Those duties are raised upon the import regulations of the country of destination. For more information, please, contact the relevant customs office.

The shipping costs for orders from these countries, please see the following tables:


EUROPE
0 - 50 g
51 g - 500 g
501 g - 1,0 kg
1,0 kg - 31,5 kg
Zone 1
2,90 €
4,90 €
7,90 €
8,90 €
Zone 2
3,90 €
5,90 €
8,90 €
12,90 €
Zone 3
3,90 €
5,90 €
8,90 €
16,90 €
Zone 4
3,90 €
5,90 €
8,90 €
17,90 €


EUROPE
0 - 501 g
501 g - 1,0 kg
1 kg - 2 kg
2 kg - 5 kg
5 kg - 10 kg
10 kg - 31,5 kg
Zone 5
3,90 €
5,90 €
8,90 €
19,90 €
24,90 €
34,90 €
Zone 6
3,90 €
5,90 €
8,90 €
28,90 €
34,90 €
43,90 €


EUROPE
Zone 1
EUROPE
Zone 2
EUROPE
Zone 3
EUROPE
Zone 4
EUROPE
Zone 5
EUROPE
Zone 6
Belgium
France>
Finnland
Faeroe Islands
Schwitzerland
Bosnia/Herzegovina
Denmark
Great Britain
Portugal
Greece
Andorra
Macedonia
Luxembourg
Italy
Bulgaria
San Marino
Liechtenstein
Georgia
Netherlands
Ireland
Romania
Cyprus
Vatikan
Gibraltar
Austria
Slovakia
 
Malta
Norway
Kazakhstan
Czech Republic
Slovenia
 
Monaco
 
Croatia
 
Sweden
 
 
 
Russia
 
Estonia
 
 
 
Serbia/Kosovo
 
Latvia
 
 
 
Turkey
 
Lithuania
 
 
 
Belarus
 
Poland
 
 
 
Ukraine
 
Spain
 
 
 
Iceland
 
Hungary
 
 
 
Moldova




The delivery time for shipments within Europe take about 5-10 days.


WORLD
0 - 501 g
501 g - 1,0 kg
1 kg - 2 kg
2 kg - 5 kg
5 kg - 10 kg
10 kg - 31,5 kg
Zone 1
6,00 €
15,00 €
25,00 €
35,00 €
52,00 €
80,00 €
Zone 2
8,00 €
17,00 €
27,00 €
42,00 €
67,00 €
107,00 €


WORLD
Zone 1
 
WELT
Zone 2
 
 
 
Albania
Mexiko
Afghanistan
Gambia
Malawi
Senegal
Algeria
New Zealand
Angola
Ghana
Maledives
Seychelles
Argentina
Oman
Anguilla
Grenada
Mali
Sierra Leone
Armenia
Pakistan
Antigua/Barbuda
Guadeloupe
Martinique
Zimbabwe
Azerbaijan
Peru
Aruba
Guatemala
Mauritania
Sri Lanka
Australia
Phillipines
Bangladesh
Guinea
Mauritius
St. Helena
Bahrain
Saudi Arabia
Barbados
Guinea-Bissau
Mayotte
St. Kitts u. Nevis
Brazil
Singapore
Belize
Guyana
Mongolia
St. Lucia
Chile
Syria
Benin
Haiti
Montserrat
St. Pierre/Miquelon
China
South Africa
Bermuda
Honduras
Mozambique
St.Vincent/Grenadines
Hongkong
Taiwan
Bhutan
Jamaica
Myanmar
Sudan
India
Thailand
Bolivia
Yemen
Namibia
Suriname
Indonesia
Tunisia
Botswana
Virgin Islands
Nepal
Swaziland
Iraq
USA
Brunei Darussalam
Caiman Islands
Neukaledonien
Tajikistan
Iran
Venezuela
Burkina Faso
Cambodia
Nicaragua
 
Israel
United Arab Emirates
Burundi
Cameroon
Niederländ. Antillen
 
Japan
Egypt
Costa Rica
Cape Verde
Niger
 
Jordan
 
Dominica
Kenya
Nigeria
 
Canada
 
Dominican Republic
Kyrgyzstan
Panama
 
Qatar
 
Djibouti
Kiribati
Papua New Guinea
 
Columbia
 
Ecuador
Comores
Paraguay
 
North Korea
 
El Salvador
Congo
Pitcairn
 
South Korea
 
Côte d'Ivoire
Cuba
Reunion
 
Kuwait
 
Falkland Islands
Laos
Rwanda
 
Lebanon
 
Fiji
Lesotho
Sao Tomé & Principe
 
Libya
 
Frz.-Guyana
Liberia
Solomon
 
Malaysia
 
Frz.-Polynesien
Macau
Zambia
 
Marocco
 
Gabon
Madagascar
Samoa
 



For countries assigned to the world zone the delivery time is 2-4 weeks. The shipping costs include the service "air mail" or "premium shipping".





3 I I want to change or return an item. What and how can I change?
You will have to bear the costs for returns from abroad, provided that the item corresponds with the description of the ordered item. Please bear in mind to prepay sufficiently any return from abroad. In case of insufficient postage we reserve us the right to substract the originated costs from the sum to refund.
Customers from abroad do of course have the right to withdraw from the purchase of an item within 14 days too. We grant you full satisfaction or your money back. Duration up to 14 days beginning with the day we received the good.


4 | How will my money be refunded after returning the item?
A basic requirement to get your money refunded is to send us your complete bank data. We need the IBAN & SWIFT/BIC numbers for refunds abroad.
Duration: up to approx. 14 days.


5 | I paid by cash in advance but one or all the ordered items are not available. What happens with my money?
In that case you'll get of course your money back as fast as can be and as soon as we have your bank data. Therefore we need your IBAN and SWIFT/BIC codes. If we didn't get your bank data in the ordering, we will contact you as soon as possible.


6 | When would I get the order and how would it be delivered?
» Deutschland
We deliver to the whole European continent via DHL, except of Germany, which is delivered by DPD. The delivery time is noted with each article. That means the time the article is ready for shipment. Delivery time with our logistic partner DPD takes approx. 3 to 7 working days if the goods are in stock.
We send our items solely within the European continent.
Delivery period from money receipt approx. 3 to 7 working days if the goods are in stock.

If we were not able to accomplish an order immediately, because of the item being sold out, the delivery time will be extended accordingly. We will immediately inform you in those cases. In the exceptional case of the item being definitively out of stock, we will certainly inform you as soon as possible. Our call centre colleagues will gladly and capably help you choosing the right alternative.


7 | The size selection field doesn't show all sizes. What does that mean?
Momentarily are only deliverable the displayed sizes. The other sizes are unfortunately out of stock.


8 | Why is the item I ordered sold out?
In exceptional cases there are items with a large demand which are not available at the time you order them.
Our call centre colleagues will gladly and capably help you choosing the right alternative.


9 | My order has not yet arrived. What can I do?
You can take a look at the status of your order, as well as the tracking number, any time in "my account". If we were not able to accomplish an order immediately, because of the item being sold out, the delivery time will be extended accordingly. We will immediately inform you in those cases. In the exceptional case of the item being definitively out of stock, we will certainly inform you as soon as possible. Our call centre colleagues will gladly and capably help you choosing the right alternative.


10 | Will my payment information secure transmitted and not accessible by third parties?
All personal information such as address or data on your credit card are transmitted via the "Secure Socket Layer " procedure, in short, SSL encrypted and therefore in the transmission via the Internet secure. They merely serve to process the orderand for marketing activities under your account at www.blackriver-shop.com.

For the secure transmission of credit card information over a 256 bit SSL encryption is displayed for your information the web address of our homepage, starting with https (navigation line in the upper window of your browser) and it appears the lock key indicator on the bottom status bar of your browser window .


11 | You didn't get any e-mail confirmation, any item and any e-mail at all? You have general questions about your order?
In that case contact us via E-Mail: webshop@blackriver-ramps.com or call our staff. We will help you as fast as can be.


12 | Why does my item look different than the pictures of the product at the homepage?
We take pictures of the items in the best possible quality and we try to depict all their details. However, the quality of a cloth or the colour of a product may slightly differ on screen. Our 14 days of right of return allow you to easily change the item.


13 | I have forgotten my e-mail address or my password. What can I do?
If you forgot your password, you can have it sent to the E-Mail address given at your registration.


14 | What happens if I'm not home when the delivery arrives?
If your are not home -don't panic! The nice DPD or DHL messenger will leave you a pickup-card in your postbox with which you can collect your item at the responsible post office. Please note that only the inscribed addressee is authorised to collect it, so don't forget your ID-Card!


15 | Why do I have to create an account?
A customer account is not only necessary to place an order: it also offers you considerable advantages. There you can check your current orders, as well as easily manage your delivery address and your payment method, your wish list or your personal data and account configuration.
Do you have any questions? webshop@blackriver-ramps.com

Do you have any questions?

... the world's finest in fingerboarding equipment since 1999

» Blackriver Shop – Your Fingerboard Shop since 1999

Even if fingerboarding is still a relatively young funsport, there are already a lot of enthusiastic fans – and it is still growing. Next to several meetings of fingerboard fans there are real contests – starting with local championships right through to Fast Fingers, the official fingerboard world championships!

» The right equipment

Whether you are an absolute beginner, an amateur or a professional – everyone, who is concerned with fingerboarding, needs the right equipment. From professional Berlinwood fingerboards via fingerboard ramps through to trucks or fingerboard wheels, with the adequate equipment you can learn all these fascinating tricks known from several videos of professional fingerboarders.

At our fingerskateboard shop you will find a large range of fingerboards and useful equipment from different brands! Just browse through the categories and become infected by the fascination of this great sport. Decks with variable shapes and numerous graphics as well as trucks and wheels in different colors enable almost infinite combinations for your individual fingerboard setup.

» Made in Germany

If fingerboard, skateboard or equipment – we set great value upon high quality, that‘s why more than 95% of our product range is produced in Germany. At our production we focus on qualifications of veteran fingerboarders, who are on hand with help and advice for us. We envision ourselves not only as an usual shop, but rather afford our customers a huge dose of fingerboard culture, lifestyle and fun. Do the math!

If there are questions to our products or your order, feel free to contact us. You can easily use our contact form to write us your concern. We are looking forward to your messages and hope, to meet you as a fingerboarder at a further session or contest!